| 招聘职位： | 在线网络课程售后技术支持（技术顾问）Online After-s | 招聘人数： | 2 |  |
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| 性别要求： | 不限制 | 年龄要求： | 23到33岁 | ||
| 学历要求： | 本科及以上 | 专业要求： | 教育类 | 收藏职位 | |
| 薪水待遇： | 面议 | 工作经历： | 1年以上 | 打印职位 | |
| 工作地区： | 上海全部 | 招聘类型： | 全职 | 浏览次数： | 已被浏览了 次 |
| 发布时间： | 2013/1/24 | 截止时间： | 2013/2/23 | ||
职位名称：在线网络课程售后技术支持（技术顾问）Online After-s
英域成语言培训（上海）有限公司（EF 英孚教育） [查看公司简介和联系方式]
城市在线网络课程售后技术支持（技术顾问）China (Telesales) Online After-sales technical support (Customer Service Engineer)
Role
The China Customer Service Engineer will coordinate with China telesales, marketing and tech team to improve our students’ satisfaction and provide them with our best service.
This position will be based in Shanghai Central office.
Key Responsibilities
1. Communication with students in China on daily basis, focus on our online course product, help students solve any problems (include technical problems) with their course and answer inquiries.
2. Help Tech team to improve our online product
3. Deal with students’ complaints and suggestion, help to decrease refund rate
4. Build good relationship with students or members to help win more sales and increase retention
Necessary Skills
1. Highly patient, responsible and devoted to work
2. Excellent interpersonal communication and phon
Role
The China Customer Service Engineer will coordinate with China telesales, marketing and tech team to improve our students’ satisfaction and provide them with our best service.
This position will be based in Shanghai Central office.
Key Responsibilities
1. Communication with students in China on daily basis, focus on our online course product, help students solve any problems (include technical problems) with their course and answer inquiries.
2. Help Tech team to improve our online product
3. Deal with students’ complaints and suggestion, help to decrease refund rate
4. Build good relationship with students or members to help win more sales and increase retention
Necessary Skills
1. Highly patient, responsible and devoted to work
2. Excellent interpersonal communication and phon
Established by Swedish entrepreneur Bertil Hult in 1965, English First aims to “break the barriers in language, culture and geography”. Upon its foundation, EF has been playing a leading role in the English training industry。Now EF is the largest privately-held education organization that specializes in language training, educational travel, academic degree programs and cultural exchange. As of today, EF has grown into the world’s leading private education organization in the world, with over 15 million students in over 400 schools, covering more than 50 countries. EF has over 100 schools across more than 50 Chinese cities.
